Draft Engagement Strategy, Policy and Digital Engagement Strategy

Lane Cove Council is inviting community feedback on three draft documents that shape how we engage with residents and deliver information:

• Draft Community Engagement Strategy
  Our Community Engagement Strategy outlines the approach Council will take across all community engagement activity. The updated draft focuses on areas identified by councillors and the community for improvement, including earlier engagement on major projects, more diverse and accessible outreach methods, better representation of underrepresented groups, and clearer communication of how community input influences Council decisions. A three-year action plan accompanies the Strategy.
  
• Draft Community Engagement Policy
  Our Community Engagement Policy sets out Council's commitment to community engagement and the principles that guide how and when we consult. The updated draft reflects the eight operational principles of the new Community Engagement Strategy and continues to draw on the internationally recognised IAP2 (International Association of Public Participation) framework.
• Draft Digital Engagement, Marketing and Communications Strategy
  The Digital Engagement Strategy provides a framework for how Council communicates, engages and delivers services through digital channels. Developed in response to community feedback and customer experience research, it establishes six strategic focus areas: easier digital services; better communication and engagement; smarter use of digital channels; community stories and place identity; reaching everyone; and artificial intelligence and digital innovation.

These documents have been reviewed and updated to reflect community and Councillor feedback, best practice, and the growing role of digital engagement in connecting with our community.

Have Your Say

Please read the documents on this page before providing your feedback:

• Community Engagement Strategy
• Community Engagement Policy - tracked changes version
• Community Engagement Policy - clean version
• Digital Engagement, Marketing and Communications Strategy

The community is invited to give feedback via the survey below, or via service@lanecove.nsw.gov.au with the subject: Community Engagement Strategies SU80.

This consultation is closing Wednesday 5 August 2026.